Frequently asked questions 🐾

Got a question? We've got answers. If you can't find what you're looking for, email us at hello@storiesthatpurr.store and we'll get back to you within 24–48 hours.

Orders & shipping

How long does shipping take?

US orders typically arrive within 5–9 business days. International orders take 10–20 business days depending on your location. You'll receive a tracking number by email once your order has been dispatched.

Do you offer free shipping?

Yes! We offer free shipping on all US orders over $60 USD. For orders under $60, standard shipping rates apply at checkout.

Do you ship worldwide?

Yes, we ship internationally! Shipping costs and delivery times vary by country and will be calculated at checkout.

Can I track my order?

Absolutely. Once your order is dispatched you'll receive a confirmation email with your tracking number. If you haven't received this within 5 business days of ordering, please check your spam folder or contact us.

I entered the wrong address — what do I do?

Contact us immediately at hello@storiesthatpurr.store with your order number and correct address. If your order hasn't been dispatched yet we'll update it for you. Once dispatched we're unable to make changes.

Products

What sizes do your clothes come in?

Our apparel comes in a wide range of unisex sizes from S to 5XL depending on the style. Each product page includes a full size guide — we recommend checking it before ordering as fits can vary between styles.

Are your mugs dishwasher and microwave safe?

Yes — all our ceramic mugs are dishwasher and microwave safe. For the colour changing mug, we recommend hand washing to preserve the heat-reactive coating and keep the magic going longer.

What materials are your clothes made from?

Our apparel is made from soft, high-quality cotton and cotton-blend fabrics. Specific material details are listed on each individual product page.

Will the print fade after washing?

Our prints are made to last. To keep them looking their best, we recommend washing inside out on a cold gentle cycle and avoiding tumble drying where possible.

Returns & refunds

What is your returns policy?

We want you to love your order. If something isn't right, please contact us within 14 days of receiving your order at hello@storiesthatpurr.store with your order number and details of the issue.

What if my item arrives damaged or incorrect?

We're so sorry if this happens! Please email us at hello@storiesthatpurr.store with your order number and a photo of the issue and we'll make it right immediately — either with a replacement or a full refund.

Can I exchange for a different size?

Yes — if your item doesn't fit, contact us within 14 days of receiving it and we'll do our best to arrange an exchange. Items must be unworn and in original condition.

Discounts & payments

Do you have a discount code for first orders?

Yes! Use code PURR10 at checkout for 10% off your first order. No minimum spend required.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All transactions are SSL encrypted and 100% secure.

Is it safe to enter my payment details on your site?

Absolutely. Our store runs on Shopify, one of the world's most trusted e-commerce platforms. All payment information is encrypted and we never store your card details.

Still have a question?

We're always happy to help. Reach out at hello@storiesthatpurr.store or DM us on Instagram and TikTok at @storiesthatpurr. We aim to respond within 24–48 hours.

With love and whiskers,
The Stories That Purr Team 🐾